Refund & cancellation policy

We want you to be sure about Labloom. Here's exactly when you can cancel and get your money back.

Membership (₹24,000 a year)

• Before your first sample collection: cancel any time for a full refund.
• After your first sample collection: the membership can be cancelled but is not refundable, because laboratory tests have already been performed for you.

Individual test bookings

• You can cancel or reschedule a booking free of charge before the phlebotomist is dispatched for your slot.
• If you paid online and the collection does not happen because of us or our partner lab, you get a full refund.

How to cancel

Email hello@labloom.co.in from your registered email address with the subject "Cancel membership" or "Cancel booking". We confirm the cancellation within 2 working days.

When you'll get your money

Approved refunds are issued to your original payment method through Razorpay within 7 working days. Your bank may take a few more days to show it. If a payment failed but money was debited, it is usually reversed automatically by your bank within 5 to 7 working days. Write to us if it isn't.

Questions

Email hello@labloom.co.in. We're happy to help.