Terms of service

These terms govern your use of Labloom (labloom.co.in), operated by ProHeal Tech. By creating an account or buying a membership you agree to them.

1. The service

Labloom lets you store and understand your lab results, book home sample collections with partner laboratories, connect wearables, and ask an AI assistant about your data. Features may change as we improve the service.

2. Not medical advice

Labloom provides information only. It does not diagnose, treat or prevent any disease, and it is not a substitute for a qualified doctor. Read our medical disclaimer. In an emergency call 112.

3. Eligibility and your account

• You must be 18 or older and able to enter into a binding contract under Indian law.
• Give accurate information and keep your password secure. You are responsible for activity on your account.
• Only upload reports that belong to you, or that you are authorised to share.

4. Membership and payment

• The Labloom Membership costs ₹24,000 per year, billed annually. Any applicable taxes are shown at checkout.
• It includes 240+ lab tests a year: two comprehensive home-collected panels a year, about six months apart. It also includes the dashboard and the AI assistant for 12 months.
• Payments are processed securely by Razorpay. Prices are in Indian Rupees.
• Memberships do not renew automatically.
• Refunds follow our refund and cancellation policy.

5. Lab tests

Sample collection and testing are performed by independent partner laboratories, which are responsible for the accuracy of test results. Collection depends on serviceability at your address and slot availability. Follow any preparation instructions (such as fasting) given for your test.

6. AI assistant

The AI assistant generates answers automatically and can be wrong or incomplete. Check important information with a doctor before acting on it.

7. Acceptable use

Don't misuse Labloom: no attempts to access other users' data, disrupt the service, reverse-engineer it, or use it for anything unlawful.

8. Intellectual property

Labloom's software, design and content belong to ProHeal Tech. Your data remains yours; you give us permission to process it only to provide the service, as described in our privacy policy.

9. Ending your account

You can delete your account at any time from Settings. We may suspend accounts that break these terms, and will tell you why unless the law prevents it.

10. Liability

To the extent permitted by law, Labloom is provided "as is". We are not liable for decisions made from information in the app, or for the acts of partner laboratories. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019.

11. Law and disputes

These terms are governed by the laws of India. Courts in Bengaluru, Karnataka have jurisdiction, subject to your rights as a consumer.

12. Changes and contact

We'll give notice of material changes. Questions: hello@labloom.co.in.